ICE Development’s philosophy is simple: understanding client’s unique needs and communicating with complete transparency to deliver a superior product.
Since 2004, ICE Development Ltd. has continued to build upon a sound reputation as a highly-respected, results-driven enterprise, specializing in residential, commercial, and industrial projects throughout BC and Alberta.
The BC-based firm has many years of experience; providing a full complement of services that include general contracting, construction management, project management, and tenant improvements on existing and new buildings for public and private sector clients.
As customer service and quality forms the foundation of the company, ICE Development approaches every project with these two principals in mind. “We really focus on developing a true partnership with our clients,” says Sonny Sangha, President for ICE Development Ltd. “Most of our continued business and projects are acquired through these long-standing customer relationships. We don’t treat it like a business transaction; rather, we cultivate our business relationships. We all know of the three pillars of customer service, the importance quality, and profitability in the industry, but I always like to say take care of the first two, and the profits will follow.”
FOSTERING STRONG RELATIONSHIPS
ICE Development works with a number of different partners and has built relationships based on trust and accountability. “Our mission is to ensure that every project is completed as effectively as possible in order to provide our clients with utmost satisfaction,” Sangha says. “We work diligently to meet every deadline while providing quality work, excellent service, and a personable experience which will bring our clients back again and again.” Sangha explained that ICE’s relationships with their partners give them a competitive edge. “We take everything into consideration and do our best every time,” he said. “If there is any task that needs to be done, we will get it done safely and efficiently.” This level of interpersonal and organizational excellence has allowed ICE to foster relationships with their supply chain and partners, making for a more efficient and expert completion of any project. Over the years, the company has built an impressive client list that includes working with municipalities in Richmond, Surrey, Delta, and many others throughout BC. “The municipalities are aware of our standard of care and they expect a certain level of service and quality from us, and we always perform to that level and exceed their expectations,” says Sangha. “It takes time to win their trust, but it only takes one job to lose it. That’s why we always preach to our staff to never have a ‘say no’ attitude. There is nothing that is impossible in construction, we always find a solution for everything.”
Some of ICE’s notable projects span across multiple industries and include the 25,000 sq. ft. flagship BC Liquor Store in Park Royal shopping Center in West Vancouver and the 60,000 sq. ft. Surrey Banquet Hall Plaza, slated to be opening in the fall of 2017. “I enjoy the banquet hall type of projects more,” says Sangha. “I like being involved in tilt-up or base builds construction processes. It really gets my blood flowing. I enjoy the process of digging a hole from the start of the project to seeing it fully completed. You can look back and see what a beautiful building you’ve built and how you got there.”
Also in ICE’s portfolio is construction management of a 66,000 sq. ft., 83 units Best Western Hotel with an indoor pool in Merritt, BC. ICE’s diverse portfolio is highlighted in several projects which include the Sunnyside Community Hall in South Surrey, the Kwantlen Polytechnic University Richmond Campus, and renovations for the 10,000 sq. ft. Tandoori Flame restaurant in the heart of the North Delta. “Regardless the size or nature of a project, at any given time, we can have at least 20-40 different projects on the go covering everything from design build to pre-construction planning and general contracting.” says Sangha.
ICE Development offers unique sensibility; while each project is unique, its primary focus is to deliver a common purpose of high quality and value, while delivering projects on time and on budget. Looking toward to the future, ICE plans to continue its marketplace expansion throughout BC and Alberta, while still committing to the original values that made the company successful. “Our goals would be continuing our work and building relationships with our clients, not just in British Columbia, but throughout Canada and North America.” Sangha states. “Our long term goal is to be as big as PCL, and that’s where we’re headed. We’re going to be the next PCL and be leaders in the construction industry. With ICE growing, they want to ensure the growth is steady and controlled, and with a foundation for success built on their core values, Sangha says the company has real staying power. “We look to the future with confidence that our principles and processes will enable us to grow as a strong company,” he states.