Since inception, Synergy Homes’ model for success is putting the customer first and providing exceptional design, quality workmanship and outstanding service.
SYNERGY – The interaction or cooperation of two or more organizations, substances, or other agents to produce a combined effect greater than the sum of their separate effects.
That name was chosen very carefully by the founders of the Porters Lake, Nova Scotia, based Synergy Homes, as it reflects the core beliefs and values of a company that pushes the limits in order to take their customers’ needs and wishes to the next level.
As customer service forms the foundation of the company, Synergy Homes approaches every project with this principal in mind. In an industry where choices are often limited and customers are forced to choose between products that may not be the best fit for their lifestyle, Synergy Homes offers consumers a tremendous personalized experience and guidance that will take all the guess work out of creating their dream home. “We focus on developing a true partnership with our clients, and providing great customer service is essential through the process,” says Brad Harnett, Project Manager for Synergy Homes. “We guide our clients through the various stages of the home building; starting with understanding their budget, and then selecting a lot size and home that will work within that budget. After the home and lot are selected our draftsperson then customizes their exterior/interior plans to reflect their personal preferences.”
For Synergy, customer service boils down to one simple principle: providing clients with peace of mind. Building a home is a long process spanning several months and involving a number of people, and Synergy is realistic about the process. They aim to ensure that they never mislead the client about what their getting, and it’s this transparency and honesty that their customers appreciate.
FOSTERING STRONG RELATIONSHIPS
The team at Synergy consists of a close-knit group of highly qualified professionals that all contribute to the success of the company as a whole. “Our team is fairly small, but dedicated,” Harnett states. “First point of contact is Lesley, and she collects information about what the client is looking for and what their budget is. She will walk with the client, and help select a lot and style of house that suits best. That’s rare these days. Most developments allow only 3 models to choose from for any specific lot. We allow you to pick any house style on any lot, so there is more variety to choose from.”
“In addition to Lesley’s superior customer service approach, Robert Grant, our Site Supervisor/Carpenter goes above and beyond for each client,” Harnett continues. “Clients often bring complex shelving, trim, or fireplace ideas to us, and Rob works diligently to ensure that they get everything they want, and are proud to show off their home to their friends and family.”
Synergy Homes has also earned a solid reputation for creating strong and lasting partnerships with their immediate team and sub trades. When it comes to sub-contractors, Synergy Homes also fosters tremendously close relationships. They do this by utilising only the highest local quality of companies – the majority of whom have been with the company since it started. “Our trades are a crucial partnership that help us reach our goals,” he states. “We share the same core value of providing great customer service. Some of our trades work directly with the client for certain selections so we all communicate together to fully understand what the client’s needs and wants are.”
According to Mr. Harnett, another integral team in the Synergy family, is the Heavy Civil crew. “Dennis Baker and his crew are key to the success of Synergy Homes. It’s important that our clients are happy with where their home sits on their lot, and Dennis meets with each one to understand their needs,” he says. “He takes note of trees they want to keep, sun exposure, and driveway placement, and works with the land to give each client what they want.”
THE VILLAGES OF SEVEN LAKES
Synergy Homes is proud to be building homes for Seven Lakes Community, a 2000 acre conservation-designed community on the Eastern Shore of Nova Scotia. The Villages of Seven Lakes offers direct access to a living experience that is truly unparalleled. Harnett can summarize it in two words, “Peace and Quiet.”
“I live just outside of Halifax and all I hear all day is construction noise. Highway noise. Sirens. Every single day. Here at Seven Lakes, you hear nothing but stillness. People that come from the city say that it’s a completely different world. The night sky is so clear and the stars are so bright that people have to close their curtains at night.”
Less than 25 minutes from Halifax, Seven Lakes offers the benefits of a big city, without the downtown price tag. With an inspiring offering of townhomes, semi-detached, and spacious single lots for the modern needs of this thriving region. Homes in this seven-phase project are priced from the low $300,000’s and up and offer homebuyers a total lifestyle package with many home styles, and sizes to choose from. These homes offer attractive interiors, spacious floor plans and have natural green spaces with a collection of parks and trails right close by. With Porters Lake being one of the largest lakes in the province, residents can enjoy the numerous access points for boating, swimming, fishing and many other water sports and activities. The region also boasts incredible and unique restaurants, renowned schools for all ages, golf courses, multiple produce markets and community centres.
“Right now, we’ll continue building in Seven Lakes, which is expected to take 15-20 years to complete. However, we also want to build beyond that. We have built several semi-detached homes in Enfield, in a development about a 30 to 40 minute drive from Porters Lake. Additionally, there is another property in Lantz which will break ground next year, and we expect to be building homes there in Spring 2022. We are always looking for other opportunities, or pocket- sized developments that we can develop and build.”
Synergy Homes has earned a place among the region’s top home builders, and will continue to incorporate the values of honesty and trust that keep them a leader in the housing industry as they continue to set standards of home building excellence.